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Easy Returns & Exchanges:

If you wish to return your purchase for any reason, simply send it back within 30 days of the delivery date for a full refund of the purchase price. Exchanges can be made up to 90 days from the delivery date.

All returns must be clean and undamaged.  Gift certificates, altered, made-to-order, & custom-made products are not returnable.

Request a return label by emailing your order number to service@toughtraveler.com or by opening up a chat request. 

THE TOUGH TRAVELER WARRANTY:

Tough Traveler products are guaranteed to the original owner against any defect in workmanship or materials without any time limit. If failure occurs due to a manufacturing defect, even after extended use, we will, at our option, repair or replace the product. Zippers are specifically warranted for three years. Damage due to normal wear-and-tear, accident, or misuse is not covered by the warranty, but we are able to repair our products at a reasonable charge! All products must be sent back in a clean condition.

Fast Shipping:

Orders typically ship from our Schenectady, NY factory within one business day. For alterations, custom, & made-to order products, add two to five business days.

Standard delivery time to most US locations is 2-6 business days, depending on your distance from Schenectady. We also offer Overnight & 3-day shipping.

We ship to almost all international locations! International shipping typically takes 6-10 business days.

Talk to us now! Open up a chat with a live (human) representative by clicking on the chat button on the bottom right. Or, use one of the below contact methods:

FOR WEEKEND & EVENING HOURS, PLEASE OPEN A CHAT (bottom right) OR EMAIL

OPEN 11AM - 4PM Sat NOV 25 for
SMALL BUSINESS SATURDAY

service@toughtraveler.com

All online orders are shipped within one business day. 

We ship locally & worldwide!