Warranty & Return Policy
YOUR TOUGH TRAVELER PRODUCT IS GUARANTEED!
If for any reason you do not wish to keep a Tough Traveler item, you may return it in unused condition within 30 days of the invoice date for a full refund of the purchase price.
STOP! - Are you concerned because the product, when it arrived, seemed too small? Before returning, please try packing it. Our products expand an astonishing amount when filled, and you may find it is much bigger than you thought!
THE TOUGH TRAVELER WARRANTY:
All products bearing the Tough Traveler label are guaranteed to the original owner against any defect in workmanship or materials. If failure occurs due to a manufacturing defect, even after extended use, we will, at our option, repair or replace the product. There is no guarantee against damage due to normal wear-and-tear, accident, or mis-use, but we are often able to repair our products at a reasonable charge. Zippers are specifically guaranteed for one year. All products must be washed before they are returned to us.
We will never sell your personal information to anyone, for any reason.
"About 13 years ago I had three children in school and a book bag rarely lasted more than a year, so I...decided to purchase a Cayuga model.... When a year passed and the bag still looked new I purchased another, and a few months later I completed the triumverate...Now there were times that I'm sure those bags weighed more than the children that carried them... the bags not only went to school but on sleepovers, vacations and to places I can't even imagine....Now 13 years, some minor repairs, and one zipper replacement later, and I couldn't pry those book bags from their owners hands if I tried.... Please accept my admiration and appreciation for not only producing extraordinarily good products, but for running your company in a user friendly and socially responsible manner. Yours is an example of how a business should be run, and we all benefit from your presence in the community." Stuart L. Balaban, Albany, NY