Warranty & Return Policy

TOUGH TRAVELER WARRANTY

Tough Traveler products are guaranteed to the original owner against any defect in workmanship or materials without any time limit. If failure occurs due to a manufacturing defect, even after extended use, we will, at our option, repair or replace the product. Zippers are specifically warranted for 2 years. Damage due to normal wear-and-tear, accident, or misuse is not covered by the warranty, but we are able to repair our products at a reasonable charge! All products must be sent back in a clean condition.

To get your product repaired, send it to:

Attn: Repairs
Tough Traveler
1012 State St
Schenectady, NY 12307

Tough Traveler Return Policy

We want you to love your gear. If you’re not completely satisfied with your purchase, we’re here to make your return or exchange straightforward and hassle-free.

Questions or need help with a return? Call our Customer Support Team at 1-800-468-6844 (1-800-GO-TOUGH) or open a chat with us.

Return Windows

  • Within 30 Days: Return any unused item within 30 days of your invoice date for a full refund of the purchase price.
  • 30 to 90 Days: Returns made between 30 and 90 days are eligible for store credit or an exchange.

Condition & Exclusions

  • Condition: Items must be unused and in the same condition you received them. (Feel free to remove tags and packaging to inspect your item!).
  • Exceptions: Final sale/clearance, discounted, altered, made-to-order, custom-made items, and gift certificates are non-returnable.
  • Zero-Waste: Our Zero-Waste colors are each unique combinations designed to reduce landfill of scrap.  We do our best to match customer preferences, but cannot guarantee exact color choices.  For this reason, Zero-Waste colorways cannot be returned due to color.

How to Send Your Return

  1. Include Your Info: Place a note inside the package with your invoice number, contact details, and a quick list of which item(s) you are returning.
  2. Get a Shipping Label: Request a prepaid return label via email (service@toughtraveler.com) or chat. The label cost will be deducted from your final refund.
  3. Ship It Yourself (Option B): You can also ship directly via your preferred carrier to: Tough Traveler Attn: Returns/Exchanges 1012 State St. Schenectady, NY 12307