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CUSTOM DESIGN QUOTE

CUSTOM DESIGN QUOTE

Regular price $1.00
Regular price Sale price $1.00
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  • Weather-resistant
  • Made in USA
  • Ships in 1 Business Day

Register to get a firm quote for creating a prototype. There is a minimal $1 fee to help us streamline the quoting process.

  • The consultation will take place either over the phone or email. If you are local to us, we may also be able to arrange in-person consultation.
  • We can typically arrange a quote within one week of your registration. But depending on our schedule it may take up to three weeks.
  • If we require more than one consultation to understand your project well enough to quote it, there is no extra charge.
  • After consulting with you, we will provide you with an invoice for your prototype. If you decide to move forward, simply pay it and we will put you into our schedule.
  • Unless you change the details of the project, the initial quote will cover all consultations, design work, modifications, and shipping of one prototype or prototype set.
  • Why the small fee for a quote? We get many, many requests daily! We're hoping the fee will streamline things and give us more time to respond to people who are genuinely interested in creating a custom item. We love working with creative people to bring ideas to life, and we want to spend more time doing that and less time answering inquiries!

FREQUENTLY ASKED QUESTIONS:

What type of products can you make? 

We will consider quoting any heavy-fabric textile products, including outerwear. However, our expertise is in bags, backpacks, luggage, and other carrying cases.

Can you replicate a bag I already love?

If the bag is your original design, yes (or, at least maybe!). However, we cannot replicate a bag you purchased from another company. If you have a bag with features you love, however, we might be able to make you a new design that fits your needs.

How much does a prototype cost?

Costs vary enormously, depending on the complexity of the project. A good guideline is: the more compartments and features your project has, the more expensive it will be to create.  A custom-sized flat pouch with a single zipper could be less than $100. A complex case system with numerous pockets for specialty items could be over $10,000.  We will provide you a firm quote after consultation so you know the exact price of your prototype.

Can I get more than one bag?

We usually only make one prototype to start a project. After you have approved the prototype, we are happy to offer a reduced price for additional units.

Do I need a tech pack?

No. We can work with you no matter what stage your project is in. Tech packs are not always useful because they may not apply to our manufacturing techniques.  Therefore, we don’t recommend you pay for a tech pack before consulting us.

Will you sign an NDA?

We will sign an NDA for a large quantity purchase, but for a small quantity or single prototype, we will only sign one if you cover the costs involved, including legal and investigative. An less expensive alternative option is to file your design with the USPTO or copyright office.

Who supplies the materials?

We will supply all materials that we usually stock. Our regular materials include Packcloth, Cordura, vinyl, webbing, YKK zippers,  and more. However, if you want materials that we don’t have on hand, you will need to supply them. We will let you know if there are any materials we can’t supply before we provide a quote.

 

Returns & Exchanges

Easy Returns & Exchanges:

If you wish to return your purchase for any reason, simply send it back within 30 days of the delivery date for a full refund of the purchase price. Exchanges can be made up to 90 days from the delivery date.

All returns must be clean and undamaged.  Gift certificates, altered, made-to-order, & custom-made products are not returnable.


Request a return label by emailing your order number to service@toughtraveler.com or by opening up a chat request. 

Warranty

THE TOUGH TRAVELER WARRANTY:

Tough Traveler products are guaranteed to the original owner against any defect in workmanship or materials without any time limit. If failure occurs due to a manufacturing defect, we will, at our option, repair or replace the product. Zippers are specifically warranted for two years. Normal wear and tear, accident, and misuse are not included in the warranty. Damage not covered by the warranty will be repaired at a reasonable cost.

Shipping

Fast Shipping:

Orders typically ship from our Schenectady, NY factory within one business day. For alterations, custom, & made-to order products, add two to five business days.

Standard delivery time to most US locations is 2-6 business days, depending on your distance from Schenectady. We also offer Overnight & 3-day shipping.

We ship to almost all international locations! International shipping typically takes 6-10 business days.

Contact Us!

Talk to us now! Open up a chat with a live (human) representative by clicking on the chat button on the bottom right. Or, use one of the below contact methods:

PHONE: 
1-518-377-8526
1-800-468-6844
1-800-GO-TOUGH
 
EMAIL:
service@toughtraveler.com 

Tough Traveler Factory Store:
1012 State Street
Schenectady, NY 12307
Tough Traveler Store Tel: (518) 393-0168
Or: 1-800-GO-TOUGH

STORE WALK-IN HOURS:
Monday - Friday: 11am - 3pm
Weekends & Evenings by arrangement.
Just let us know when you'd like to come!

service@toughtraveler.com

All online orders are shipped within one business day. 

We ship locally & worldwide!

View full details

We are always updating our site! Need more pictures or info about this item? Open a chat (bottom right) or email service@toughtraveler.com with the product name as the subject, and we can get more pictures for you!

SEE COMPLETE COLLECTION

See the Tough Traveler Quality Up Close!

Our products have been described as "overbuilt," and we're proud of it! We believe there's no such thing as being too well-made.

Sturdy, American-made materials.

Every bag is constructed from exceptional quality material, such as 1000 denier Cordura fabric and YKK zippers.

Hand-Crafted in the USA since 1970!

And yes, they really are all made in the USA! Come visit our factory in Schenectady, NY (near Albany) and meet our designers & craftspeople for yourself!