Easy Returns & Exchanges:

If you wish to return your purchase for any reason, simply send it back within 30 days of the delivery date for a full refund of the purchase price. Exchanges can be made up to 90 days from the delivery date.

All returns must be clean and undamaged.  Gift certificates, altered, made-to-order, & custom-made products are not returnable.

Request a return label by emailing your order number to service@toughtraveler.com or by opening up a chat request. 

THE TOUGH TRAVELER WARRANTY:

Tough Traveler products are guaranteed to the original owner against any defect in workmanship or materials without any time limit. If failure occurs due to a manufacturing defect, we will, at our option, repair or replace the product. Zippers are specifically warranted for two years. Normal wear and tear, accident, and misuse are not included in the warranty. Damage not covered by the warranty will be repaired at a reasonable cost.

Fast Shipping:

Orders typically ship from our Schenectady, NY factory within one business day. For alterations, custom, & made-to order products, add two to five business days.

Standard delivery time to most US locations is 2-6 business days, depending on your distance from Schenectady. We also offer Overnight & 3-day shipping.

We ship to almost all international locations! International shipping typically takes 6-10 business days.

Talk to us now! Open up a chat with a live (human) representative by clicking on the chat button on the bottom right. Or, use one of the below contact methods:

service@toughtraveler.com

All online orders are shipped within one business day. 

We ship locally & worldwide!