返金ポリシー

Tough Traveler Return & Guarantee Policy

We want you to love your gear. If you’re not completely satisfied with your purchase, we’re here to make your return or exchange straightforward and hassle-free.

Questions or need help with a return? Call our Customer Support Team at 1-800-468-6844 (1-800-GO-TOUGH) or open a chat with us.

Return Windows

  • Within 30 Days: Return any unused item within 30 days of your invoice date for a full refund of the purchase price.
  • 30 to 90 Days: Returns made between 30 and 90 days are eligible for store credit or an exchange.

Condition & Exclusions

  • Condition: Items must be unused and in the same condition you received them. (Feel free to remove tags and packaging to inspect your item!).
  • Exceptions: Final sale/clearance, discounted, altered, made-to-order, custom-made items, and gift certificates are non-returnable.

How to Send Your Return

  1. Include Your Info: Place a note inside the package with your invoice number, contact details, and a quick list of which item(s) you are returning.
  2. Get a Shipping Label: Request a prepaid return label via email (service@toughtraveler.com) or chat. The label cost will be deducted from your final refund.
  3. Ship It Yourself (Option B): You can also ship directly via your preferred carrier to: Tough Traveler Attn: Returns/Exchanges 1012 State St. Schenectady, NY 12307