Talk to us now by clicking on the chat button on the bottom right. Live (human!) representatives are available at most times. Or, use one of the following methods:

Tough Traveler Factory Store:
1012 State Street
Schenectady, NY 12307
Tough Traveler Store Tel: (518) 393-0168
Or: 1-800-GO-TOUGH
1-800-468-6844

STORE WALK-IN HOURS:
Monday - Friday: 11am - 3pm
Weekends & Evenings by arrangement.
Just let us know when you'd like to come!

service@toughtraveler.com

All online orders are shipped within one business day. 

We ship locally & worldwide!

Founded in 1970, Tough Traveler began as a small operation in the heart of Upstate New York. The company was dedicated to creating unique designs that would be both high-quality and exceptionally functional. Soon, Tough Traveler gained a loyal following.

Over the decades, our bags have accompanied travelers to the farthest corners of the globe. From scaling peaks in the Himalayas to exploring bustling markets in Marrakech, Tough Traveler bags have been there, sharing stories and memories.

We’ve collaborated with high-end brands such as BMW and GE, crafting bags that speak to reliability and excellence. We’ve even appeared on Mr. Rogers’ Neighborhood, demonstrating backpack construction to all our young friends.

Why Choose Tough Traveler?

At Tough Traveler, we don't just make bags; we create companions for your journeys. Our commitment to quality, durability, and American craftsmanship sets us apart. Here's why our bags are a cut above the rest:

1. Handmade Excellence: Each Tough Traveler bag is meticulously crafted by skilled artisans at our Schenectady, NY factory. We take pride in being a family-owned and operated business since 1970.

2. Materials That Endure: We use the highest quality materials sourced from the USA. Our bags are built to withstand the rigors of travel, whether you're hiking rugged trails or navigating bustling city streets.

3. Legendary Durability: Our seams are triple-stitched at stress points using durable thread. But that’s not all—we employ many techniques to ensure a long-lasting, tough bag. From material selection to rigorous testing, we ensure that every bag meets our high standards.

4. Unique Designs: Our dedicated designers blend functionality with style. From sleek urban backpacks to rugged duffels, each bag is thoughtfully designed to meet your specific needs.

5. Eco-Friendly Practices: Tough Traveler is committed to sustainable manufacturing. Our 100% American production adheres to strong labor and environmental standards.



Explore Our Collection

Browse our extensive range of bags, backpacks, and gear. Whether you're an outdoor enthusiast, a frequent traveler, or a daily commuter, we have something for you. Check out our full line!

Invest in Lasting Value

Tens of thousands of customers have discovered that Tough Traveler bags are an investment that pays off. When you choose Tough Traveler, you're not just buying a bag; you're investing in a lifetime of memories and adventures.

Because when your bag is Tough Traveler, so are you!

A Photographic History:

 
Our current building                   ---------------    Our then building in the 1970s!

 

 
Designer Christian Timm at work  --- A student team works with our staff to design a new bag

 

 
Cutters Joe Mahabir & Dewan Singh

 

 
Sewers Rebecca Daniels & Bonnie Cox

Bibi Lodin demonstrates techniques for a school tour

6)

 
Shipper Lakshmi Singh

Is this the 70s or 80s? Not quite sure!

Crew from Mister Roger's Neighborhood with Bonnie Cox --- Our Kid Carrier featured in a display at the Schenectady Museum of Science & Industry

 

Unidentified sewer in need of a nap

The crew has a party, circa 2000

We rely on our valued customers so that we can continue manufacturing in the USA!  As you probably know, it's faster and cheaper to buy an import, but you won’t get the same quality or standards.  So, we hope you’ll shop with us for all your bag & gift needs!

THE TOUGH TRAVELER WARRANTY:

Tough Traveler products are guaranteed to the original owner against any defect in workmanship or materials without any time limit. If failure occurs due to a manufacturing defect, even after extended use, we will, at our option, repair or replace the product. Zippers are specifically warranted for two years. Damage due to normal wear-and-tear, accident, or misuse is not covered by the warranty, but we are able to repair our products at a reasonable charge! All products must be sent back in a clean condition.

To get your product repaired, send it to:

Attn: Repairs
Tough Traveler
1012 State St
Schenectady, NY 12307

 

THE TOUGH TRAVELER RETURN POLICY:

If you wish to return your purchase for any reason, simply send it back within 30 days of the delivery date for a full refund of the purchase price. Exchanges can be made up to 90 days from the delivery date.

All returns must be clean and undamaged.  

Gift certificates, altered, made-to-order, & custom-made products are not returnable.

Request a return label by emailing your order number to service@toughtraveler.com or by opening up a chat request. Or, simply mail your return to:

Attn: Returns/Exchanges
Tough Traveler
1012 State St
Schenectady, NY 12307

 

All items except custom typically ship within one business day. Expedited and international shipping available.